Technology Trends: The Rise of Digital Kiosks

In an ever-evolving customer-centric landscape, digital kiosks are helping to guarantee efficiency, security, and even wellbeing during these ongoing uncertain times. Digital kiosks can run the gamut to cover most use cases and sceneries, from all-in-one models to integrated systems. Tech innovations include digital screens with antimicrobial coating and shatterproof glass, contactless ordering, and improved payment competencies.

smart digital kiosks


The pandemic has undeniably changed the use of digital signage, with the most important change being the uptick in the use of videoconferencing. With our lack of ability to travel, network in person, and keep in contact with consumers, peers, family, and associates, videoconferencing via FaceTime, Zoom, Google Meet, and other digital platforms has become commonplace. Furthermore, with organizations that are using digital kiosks, we have seen improved analytics that is allowing companies to mine and evaluate historical consumer data to deliver effectively and targeted tailored content.

Digital kiosks will continue to surge in popularity for a swarm of reasons, including ease of use, adaptableness, and their role in perfecting the shopper experience for numerous industries.

The challenges of a socially distanced world have undoubtedly fueled our design efforts to introduce digital technology that is safe, secure, and easy to use. The digitization of the hospitality and retail world continues to inspire and stimulate us to think outside the box and to discover not simply what these digital kiosks should be but what they can do. Imagination in this sector will be the key to evolving products that stand the test of time and pave the way for more creative solutions.

According to a recent study on checkout lines, 69 percent of customers said long lines were the most frustrating part of shopping. That beat out high price items (66 percent) and inventory being out of stock (65 percent). Eighty-four percent of those consumers said watching digital displays helped them pass the stretch while they waited. With self-service, companies can offer lower observed wait times. Long lines are adequate reasons to leave a business or institution.

Therefore, every industry should be advancing in points of sale or offering self-checkout kiosks—anything to keep long lines from chasing off consumers. Individuals have a much easier time waiting in line when there’s something to take their mind off the real wait.

5 Benefits of Using Interactive Technology for Your Business

The use of interactive technology, digital kiosks, and touch screens in today’s vibrant business environment can give you an advantage over your competition. Popshap is here to provide interactive kiosks for your next event, trade show, building, or complex, helping you convey appropriate information to your consumers and visitors in an easy-to-use, modern way. From dropping costs to cultivating communication and customer happiness, touch screen digital kiosks can considerably enhance your brand in a wide range of ways. We will search 5 benefits of using digital kiosks for your industry below.

Digital Kiosks Can Help Cut Business Costs

Interactive kiosks can help your company save money by eradicating the necessity of employing a big customer service crew. This lets your employees focus on tasks that are critical to your operation. A self-service kiosk will work as a substitute for an employee, freeing up cash you would have otherwise spent on a salary and benefits.

Touch Screen Kiosks Aid Business Proficiency

Touch screen kiosks are industry solutions that can be utilized 24/7 without the need for breaks, sick leave, or holidays. They deliver a steady, high-quality user experience that will severely reduce time spent by employees answering routine questions, providing easily accessible data, and facilitating transactions, which will give your staff more time to focus on cultivating business practices and managing pressing tasks.

Digital Kiosks Will Boost Your Company’s Sales

Maybe the most appealing motive for using digital kiosks is the uptick in sales that they can help expedite. Interactive kiosks are extraordinarily effective marketing tools that can help sway your customers into purchasing certain products through the use of advertisings, packages, markdowns, and other tempting offers. The active interaction with consumers will inspire them to spend more money than they had expected and progress your bottom line.

Digital Touch Screen Kiosks Offer Fast Return on Investment

As a result of your improved sales, digital kiosks will rapidly provide a return on your investment. With touch screen kiosks able to instantly have an impact on your sales income, you will be capable to pay for your new interactive addition within no time, meaning lingering cost benefits will all be directed into your business’ reserves.

Interactive technology

Interactive Technology Allow Real-Time Message Updates

Digital signage kiosk allows you to update data in real-time, cultivating the communication channel between you and your visitors and customers. If you have status or promotional update, building directory change, or flash sale you would like to publicize, you can rapidly reach your targeted customers by revising the display from the comfort of your home or office.

Can Digital Kiosks Improve In-Store Customer Experiences?

Can you feel it? What do you ask? The excitement of summer, and America opening back up… In fact, this pent-up, post-covid desire to get back out there is forecast to increase in-store retail sales, though the question remains as to what degree as opposed to years past. With that being said, before the pandemic, more than 80% of folks enjoyed in-store events, from sales and demos to launch parties and competitions, and there’s no motive to think they won’t return to at least some of their old behaviors when it feels safe to do so.

In reality, shopping in person remains the way most folks prefer to buy. According to the National Retail Federation, the huge majority of Baby Boomers usually make less than half their consumption online (even with COVID-19 reflected).

Digital Kiosks

For younger groups, the capability to tune out social media for a while with a tangible experience is a large reason they shop in person. Keep in mind though, the meaning of “in-store” may be changing forever as individuals find out they like some of the workarounds brands have put in place during the pandemic.

The in-store setting

The popularity of digital kiosks has hit the roof during the pandemic as brands look for ways to deliver the service consumers expect in a socially distanced, low-touch atmosphere.

Buy online, pick up in-store (also known to some as BOPIS) got a big improvement from the pandemic as customers turned to online shopping to circumvent lingering in stores. “Lingering” is the active word here. More than half of shoppers still go inside the store to pick up their products, and about a third would rather do curbside pickup. That’s a wonderful chance for store owners and brands to connect with shoppers.

Digital kiosks save time

Today’s digital kiosks feature numerous time-saving benefits. Credit and debit cards, along with iPay technologies, can be used to buy right at the kiosk, whether folks are picking up pre-orders, bringing objects to the “register” or asking for associate fetch products for them. Many of these digital kiosks come with receipt printers, barcode readers, and even top-mounted cameras that enable personal interaction with store reps.

Jabil’s 2020 survey of retail decision-makers report that half of today’s retail brands are already applying or are considering digital kiosks as a way to engage buyers, increase the customer experience, and lift sales — even for high-end goods. As you’re planning how best to invest in your storefront, a kiosk can provide a tailored experience at a portion of the cost of a new location, more square footage, or more workers.