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Do Touch Tables Offer a Better Customer Experience?

When it comes to touch tables, most people imagine a large display that showcases cheerful, colorful digital content. Most do not think of touch tables. The reason for this is that most folks view touch tables as more tablets that are essentially consumer electronic devices.

On the other hand, in many cases, touch tables can deliver excellent customer experiences for every business — they offer a variety of tailored content, as well as awareness and analytics.

While personal tablets are regularly limited in size, commercial touch tables can range considerably in size, which offers an unlimited amount of flexibility.

55 inch touch screen tables at event

In businesses that have restricted spacing such as retail stores, smaller touch tables can also be integrated into portions of furniture or into remaining shelving.

Larger touch screen tables can be used as more traditional displays, while also delivering the abilities of a commercial tablet, such as custom applications, interactive digital content via touch, as well as the capability to gather information and insights via supplementary sensor technology.

It’s also vital that technology providers provide alternatives besides touchscreens, for example, QR codes or controlling content from the users’ own phones. All through the pandemic, our staff has been building interactive solutions and looking for ways to craft meaningful customer experiences with all-in-one touch tables being a large part of the answer. Putting data at a customer’s fingertips as well as using their own devices to interact with the display or easily communicate in real-time with a company’s staff.

Stuff-like curbside pickup and ordering queues work really well with this blend of tablets in conjunction with a customer’s mobile device.

It’s great that we don’t have to think of answers, or hardware and platforms as a hammer because then every use case looks like a nail. Instead, our interactive solutions are developed where clients can build and test them from scratch.

Having the capability to provide the design and manufacturing all the way through to peripherals and software, opens up a huge opportunity when a client has a unique situation.

4 Common Types of Touch Screens Used in Business Around The World

Touch Screens have become normal in our daily lives: cell phones, ATMs, airport kiosks, ticket vending machines, and more all use touch panels to allow the user to interact with a computer or device without having to use a keyboard or mouse. But did you know there are numerous uniquely different types of touch screens?

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All the options of touch screen technology carry their own unique characteristics, with specific benefits to your business.

Capacitive Touchscreen

Frequently utilized for industrial purposes, capacitive touch screens entail a glass overlay, coated with a conductive material such as Indium Tin Oxide. Contact with a capacitive screen generates an electrostatic charge that sends data to the touch control in order to perform its function. This type of touch screen has great clarity and resilience, except they can only respond to the touch of a finger or special gloves unless it is capacitive charged.

Infrared Touchscreen

Unlike the other types, infrared touch screen technology does not include an overlay. Instead, a frame surrounding the display contains LEDs on one side and phototransistor detectors on the other. The phototransistors sense an absence of light and convey a signal that determines the coordinates. The touch is recognized and located at the point of interruption of the LED beams. Usually used in outdoor locations, infra-red touch screens are long-lasting and can detect any input.

Acoustic Pulse Recognition Touchscreen

This touch screen is made with a glass overlay and four transducers attached to the back exterior. When the screen is touched, the friction generates acoustic waves. The transducers detect the acoustic wave, which is then transformed into a signal. APR touch screens are water-resistant, tough, and scalable.

5-Wire Resistive Touch is the most commonly used touch technology today. A resistive touch screen monitor is composed of a glass panel and a film screen, each covered with a thin metallic layer, divided by a narrow gap. When a user touches the screen, the two metallic layers make contact, causing an electrical flow. The point of contact is identified by this change in voltage.

Surface Acoustic Wave Touch Screen

SAW touch screen technology is based upon two transducers and a reflector placed on the glass surface. The waves are spread across the screen by bouncing off the reflector arrangement and received by the transducers. The touch is detected when the waves are enthralled. In contrast with the other touch screens; SAW provides greater clarity, resolution, and sturdiness, with the capability to interact with a stylus or gloves.

For more information about this technology, including how it’s used in our touchscreen kiosks, please get in touch.