The Future is Customer Self-Service For Businesses World-Wide

If you haven’t heard by now, customer self-service is how your customers want to interact with your brand. CX trends tell us they now anticipate to be able to more than get an answer to an inquiry. According to a Coleman Parkes study, 91% of customers say they’d use online self-service sources if presented, and 75% prefer online support as long as it’s trustworthy.

Customer Self-Service touch screen tables rental

But what would customer self-service really look like for your brand? In this blog, we’ll share a few best practices for applying customer self-service in your business properties.

Be accessible (and seamless) across different digital channels

The best customer self-service websites truly go beyond just their website, allowing the same level of service across all the digital platforms where customers want to engage. For instance, launching the same basic bot functionality across your website, mobile app, SMS, and Facebook Messenger guarantees a steady experience is being presented to customers regardless of where they choose to interact.

Opportunities to progress your customer self-service

Goods, guidelines, and information are continually changing. While it’s good to strive for high accuracy from the get-go, self-service is not a “set it and forget it” endeavor. Keep in mind that a big volume of customer questions may be fairly similar, so it’s vital to use a tool that can examine the intent of questions and intelligently group-related subjects for you to review.

Think about particular use cases you could address

Customers now want self-service to go beyond simple ask-and-answer (although addressing FAQs is a good “version one” for a self-service chatbot), so we recommend giving some thought to what other common use cases you might be able to systematize via self-service.

Pay attention to personalization and context

Customers share a lot of info with companies, and they anticipate value in return. Personalize online experiences to the maximum degree possible based on the data you’ve already amassed about that individual.

Brands can learn a lot from examples of customer self-service technology, and more easily envision how it could work for them based on what other companies are doing. Popshap focuses on helping customer brands have engaging, significant, useful interactions with customers to drive value and competitive differentiation. We’d be pleased to create a self-service strategy for your business, leveraging our 2o+ years of self-service expertise. Contact us today to get started.

The 3 Secrets to a Successful Contactless Customer Experience

If 2020 taught us anything it’s that retailers of all types must look at two significant and diverse facts. Both have to do with contactless customer experience. First, the existing situation may well be here to stay for the conceivable future—meaning that retail stores will not be functioning in the same way as they did pre-COVID. Second, the acceptance of new customer-centric technology as it relates to personalized engagement must be embraced to survive the existing economy and prosper regardless of what retail looks like moving forward.

Here’s the good news. Retail stores can function and even thrive under existing health and safety procedures simply by engaging customers in new, contactless ways while covering services through other channels and distribution methods.

These new digital engagement techniques—ones that also permit for increased and more complete data collection—are also going to be a motivating force behind the next stage of the digital economy in the years to come.

It is often said that need is the mother of all invention, and COVID has certainly brought about the need for much new development as the necessity is now dire. Recent studies have shown that pre-pandemic, 70% of corporations had digital transformation tactics in place, or were at least working on one (Smarp, 2020). But with the arrival of COVID-19, establishments have now massively accelerated the timelines, scope, and even the implementation of their plans. In fact, many digital transformation plans have changed the focus on contactless customer experiences.

Given this new reality, let’s look through this model a little more and take a look at the top Benefits of Contactless Customer Experience.

Quickness

It is projected that contactless solutions like payments can be accomplished within 15 seconds and work twice as fast as normal methods. With less handing out and handling of cash happening, transactions are finalized at a faster rate, the turnover rate is likely to improve and queues are less likely to pile up. As pin numbers are no longer required and the transaction only needs a tap on a reader, the number of personal behind tills can be cut and consequently can be distributed out onto the shop floor to progress other regions of consumer service and shop experience.

Easy

Contactless solutions aren’t limited to just cards. Everything from video walls, digital event kiosk, touch tables rental, and more.

Total customer experience

As a result of quicker, more secure, and effortless engagements and transactions, stores can see an upsurge in sales and a decrease in abandoned sales as people are able to move more quickly. This diminishes the time a customer spends at checkout.

Got a Question About Contactless Customer Experience?

Our staff is waiting to show you a world of opportunities.

3 Key Methods To Enhancing Hospital Experiences with Healthcare Kiosks

As the pandemic rolls on, patients of all ages are discovering themselves spending more time in the offices of their medical providers in front of healthcare kiosks.

Certainly, COVID isn’t the only reason patients are visiting hospitals. In fact, according to a report by Forbes, the typical American visits their doctor at least four times every year—that’s a lot of tours to the reception desk, paperwork to fill out, and energy spent in a waiting room.

Healthcare Kiosks

Regardless of whether they’re coming in because of COVID-like symptoms or just for a yearly wellness visit, one thing is for certain, patients, for the most part, want their experience in their healthcare provider’s office to be painless and straightforward. Intended to take on an assortment of tasks—from patient check-in to digital signage charging and electronic medical record management—self-service healthcare kiosks can be applied to guarantee that the experience of patients and those escorting them is precisely that.

Here’s how hospitals can improve with healthcare kiosks:

While self-service patient check-in kiosks can be used to accelerate the check-in and waiting method for patients and those escorting them, most still pass some time in the waiting room before being seen. Intended to make the time spent waiting to pass a little faster, digital signage charging kiosks can include a large format screen to share pertinent information and assets with patients.

  • Streamline Patient Check-In

For the most part, patients favor the healthcare check-in process with disgust—after all, for many, it’s a process often related to long lines, masses of paperwork, and drawn-out procedures. Intended to progress efficiently throughout the first step of the appointment, check-in healthcare kiosks can provide a protected platform on which patients can check-in for their appointment, fill out important medical forms, and alert the needed parties—all on the same self-service kiosk.

  • Modernize EMR Management

While patients only obtain a restricted amount of time with their healthcare provider, they often get a plethora of info during their visit. Intended to improve the time patients spend with their provider, EMR management healthcare kiosks can allow doctors and patients alike to securely update and share data in one easy-to-use and easy-to-reference place.

From the time being a patient comes and checks in to the instant they leave, and all the time the patient spends waiting in between, self-service healthcare kiosks of all kinds can be modified and implemented to increase the patient experience. To learn more about Popshap’s healthcare kiosk hardware solutions visit www.popshap.com.

Why Self-Service Business Intelligence is the Tool of the Future

The notion behind self-service business intelligence is easy: Put analytical authority into the hands of the businesses who need it most to make timely choices. When companies are empowered by establishments with the right utensils and self-service business intelligence.

They’re able to run probes, build reports and generate data visualizations that give them a focused understanding of the business trends most significant to them — all with minimal contribution from IT or other tech teams. However, while the driver is simple, the execution of a self-service BI deployment is far more complex, especially in a large organization. It’s all easier said than done when it comes to setting up a self-service program that can scale reliably across thousands of users.

Event kiosk for outdoor shows

Establishments want to get the statistics in the hands of the individuals who are closest to them, without having to call someone in IT. On the other hand, most companies are not ready for it. Administrative readiness, information quality, and governance are the main challenges. Simply turning on the information faucet in the enterprise could be hazardous. Exploratory statistics can become gospel and circulated as fact.

To get you prepared, companies need to institute a process that allows proper planning, strong information control, scalable infrastructure, and the ability to commit to a full-scale, ongoing self-service business intelligence program. Here are three best practices for self-service business intelligence advantages to help put your business on the path to achievement.

Make data promptness the main concern

Effective self-service BI strategies necessitate a foundation of actual data control and management. Organizations must allow business analysts and users to get resourceful with how they associate and visualize information, without forgoing proper governance.

Highlight Companywide cooperation

Self-service BI best practices comprise a high degree of teamwork among three main stakeholder groups: the business users who will operate the self-service tools, the BI specialists who help them, and IT experts.

Guarantee compliance with information security laws

Companies that have embarked on or are thinking of adopting self-service BI initiatives must think earnestly about related data security and privacy policies.

To circumvent any drawbacks, we would include setting up procedures that permit the BI team to monitor, manage, and regulate a program without hindering the capability of users to do essential analytics work. That should allow the BI program to powerfully scale as needed and attain ongoing business success.

The value for the returning workforce of a body temperature kiosk.

As many businesses are gearing up to going back to business and to the “new normal”, what are the steps to get employees and customers back to your business? Is a body temperature kiosk the right solution?

interactive trade show kiosk

For many businesses, the decision on how to get back to work relies on essential and necessary steps placed by local government and CDC guidelines. With the economy starting to recover from COVID 19 and businesses such as retail, hospitality, and manufacturing getting ready to welcome their employees, it’s important to take those protective steps to ensure the safety of employees and customers. Some of those steps are as simple as the enforcement of people wearing face masks or checking their body temperature, while in some cases and some states, a log for body temperature screenings will have to be taken to allow for audits and reporting.

So what is the most effective way to get someone’s body temperature and how do you make sure they are wearing a mask? Well, the simplest way is to have a person testing people for fever with a simple fever checking point gun with IR thermal scanner. Literally, someone has to stand there for a full shift and in some places over 3 shifts and perform that test. On top of that, he/she has to log every visitor. Besides the fact that it could be very costly, it’s also a very inefficient and slow process. The records recorded in the respective data logs could be sloppy and wrong. Bottom line, too many human error points. So what is the solution? Body Temperature Kiosks. Yes, you read that correctly. You may be asking yourself, what is a Body Temperature Kiosk. A Body Temperature Kiosk is a self-serving kiosk that can take not only check a person’s body temperature but can also check for a mask and keep a log of every visitor or employee. However, that’s not all. It does a lot more than that. With advance face recognition technology, it can also identify employees vs a visitor to your building, track the scanning log, can show the bypass or fail status of the individual, and generate a report log to give to a supervisor or someone in the building. The Body Temperature Kiosk has many other features as well, that can be pivoted and used to integrate into a security access management system or HR system as well and give your employees a sense of security, as they can use the user-friendly tools and programming, to deal with the return to the workforce and office in a much more comfortable and cost-effective way.

Here at Popshap, we understand the value of automation and efficiency so with our vast experience in kiosk technology, we’ve pivoted and added a new line of Body Temperature Kiosks to help a business get their employees back to work faster. We have also added software tools that can work in a network environment and not just as a stand-alone Body Temperature Kiosk unit. By doing this, we can help companies look at the data log not only from one central place but remotely as well.

The Best Time for Hosting an Event Is…?

Hosting an Event in the Fall is better than the Spring

When you think of a prime season for hosting an event, your mind probably jumps to the spring.  The temperature is beginning to get warmer, there is more activity outside, people’s moods are shifting from dull to excited.  All this may be true, but there’s another key time for event hosting, and it’s closer than you think.

hosting an event in fall with Trade show video wall

The fall—from September until the last few weeks in November— is also just as perfect of a time for hosting an event due to its convenient placement on the calendar. Let’s quickly break down the specifics:

In September, the summer has just ended and everyone is back in the office, refreshed, and ready to go for another exciting corporate season.

In October and November, there’s not much need to worry about running into major holidays. With Halloween at the end of October and Thanksgiving at the end of November, that leaves plenty of time for you to schedule and/or attend an event.

The only question left unanswered is: how do you go about properly preparing for your events? How will I make an engaging event for my guests?

Exciting Event Solutions Provided by Popshap

We here at Popshap have a simple solution: Interactive Touch Kiosks and Digital Signage.

hosting an event in fall with Digital touch screen table

With our state-of-the-art touch screen event kiosk technology, you can truly impress your guests and give them something interactive to keep them entertained.  Our touch kiosks can serve many functions at events such as interactive quizzes and games, a stand with information dynamically displayed, a sign-in station, a digital signage display to show off your brand, and much much more.  With our exceptional team of designers and programmers, any idea you could come up with is possible.

Each Event is Different

We have a variety of styles to offer, each geared towards a specific purpose.  We could provide you with kiosks for corporate event solutions, trade show event solutions, fundraiser event solutions... any kind of event you could think of, we have you covered.

It is never too early or too late to book your engaging event-stopping interactive kiosks.  Call or email us with any request you have!

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