You have seen self service kiosk around for a while now, but only in the past couple of years have they grown in popularity amongst business owners. From fast-food chains to automated services at the bank and airport, self service kiosk helps to accelerate customer service questions, purchases, and assist with other important information. Self-service kiosk allows your employees to do things that would normally require them to interact with customers or guest questions. Instead of standing behind the counter, associates can be reassigned to the more important tasks, such as payroll, HR, and logistics. Let’s discover some of the many gains of self-service kiosk and see how this unbelievable technology can take your business to the next level.

Help more customers

Because self service kiosk is easy to use, customers often find it faster and more suitable to use them than going to the counter. This has the added advantage of creating a positive customer experience that leads to positive word of mouth. If a customer has had a wonderful experience with your self-service technology they’re likely to tell other individuals, growing your potential customer base. Not only are self-service kiosks allowing for a quicker, more resourceful serving of customers, they’re also changing customer behavior in a vital way.

Better profits

In spite of the preliminary investment that self-service kiosks carry, they offer a strong return on investment for your organization. As your status for fast, convenient service surges, your customer base will also grow, creating more streams of revenue. Self service kiosk also offers enhanced upselling abilities compared to traditional methods of service, improving the chance for increased profits.

Saves time

As a business owner, self-service technology can save you time by shifting some of the HR tasks – like updating contact info – to your team. This lets you to focus on more tactical aspects of running your business, like looking for new ways to grow revenue. (which Popshap can help with) It can also help your team work more resourcefully by allowing them to access their information whenever they need to. They can update their personal info, check their time-off balance, or review your company’s handbook from any device. They won’t have to track you down to submit a request or get an answer to a simple HR question. Yes, technology can be automated. Self-service technology is fast becoming the trend for reasons other than the pandemic: it helps to advance many tasks in our everyday lives while also allowing more freedom for customers. Even though creating a digital kiosk program may seem intimidating at first, self-service is a digital trend that almost every industry can and most likely will ultimately adopt.

Want to learn more about how self-service kiosks are changing your industry? Schedule a demo now!

If you’re looking for an all-inclusive supplier of self-service for your organization, look no further than Popshap. We’ll take you through every step of your plan, so you can start appreciating the benefits of self-service kiosks in no time.