How Self-Service Kiosks are Reshaping the Hospitality Industry

by Sydney - February 24, 2021

How Self-Service Kiosks are Reshaping the Hospitality Industry

With the growth of smartphones and other technology, many professionals in the hospitality industry are beginning to recognize the importance of convenience for customers and staff. This is where self-serving kiosks come into play.

Self-service kiosks offer the ultimate customer service experience and provide safe ways of communicating information. This doesn’t mean eliminating that human interaction completely, it provides a balance of technology and human interaction to improve and keep the industry safe. Below are the top benefits of self-service kiosks for the hospitality industry.

Reduce wait time with easy check-in and check-out

First impressions are lasting impressions, no customer liked to wait in line for long periods of time, especially after hours of traveling. With self-service kiosks, you eliminate wait time and provide quicker service. These kiosks can be placed in hotel lobbies and can also keep children entertained while parents check them in. Kiosks can be used as sources of entertainment as well as information.

Checking in and out will forever be changed with self-service kiosks, not only do they reduce wait time, although this wouldn’t reduce personal communication. It gives guests an option, they can still go to the front desk or go to a kiosk.

Improve customer service

Self-service kiosks provide a personalized experience, guests have the opportunity to make decisions and have choices from the fingertips. With PMS systems, customer information can be stored and used to provide a personal experience. This will allow you to service them better for their next visit. With stored information, email marketing can be used to create a loyal customer base and build long-term relationships to ensure their return.

Some kiosks even have the option to select multiple languages, so anyone traveling from overseas can have a smoothing check-in process.

Overall, we can predict that in the next couple of years the rise in kiosk technology will become the new normal for checking in and out of hotels or simply ordering digitally at restaurants. Get ahead of the competition and order self-service kiosks for your business.

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