Small businesses need to live in the future of technology to survive. They make roadmaps, build products, and repeatedly upgrade them with an eye on next year — or even a couple of years out. Not many things develop faster than technology. As a result, no blog about where the technology may go in the future can cover all options or be complete. But companies wrestling with technology and digital strategy questions may find worth in reviewing the following matters. Self-Service Technology for customer service For many businesses, self-service technology is a win-win. Interactive kiosks, websites, mobile apps, and other self-service technologies now let companies streamline transaction processes, reduce cost, and grow revenue — all while giving the consumer more control over the entire process. Are consumers shying away from self-service technology? Of course not. In fact, consumers often choose self-service to employee-led choices. Blockchain as an information privacy instrument Data privacy worries were already high before enterprises around the world shifted to work-from-home policies thanks to the COVID-19 pandemic. The volume of sensitive, financial, and private data spread online every hour amplified exponentially as a result. Growing numbers of corporations are turning to blockchain for information privacy, even though that was not its original purpose. There is little hesitation blockchain will become a major part of the security landscape, but it is too premature to say it will be the critical and final answer. AI is everywhere AI is certainly one of the main tech trends right now, and throughout 2021 we expect it will become an even more respected tool for helping us to interpret and comprehend the world around us. The volume of information we are gathering on healthcare, infection rates, and the achievement of measures we take to stop the spread of contamination will continue to increase. This means that machine learning algorithms will become more informed and increasingly refined in the solutions they uncover for us. Across trades, Covid-19 has catalyzed a technological change of unparalleled magnitude. In the race to shape powerful new digital competencies and effectively retool for the world of tomorrow, businesses need ground-breaking partners. With a select group of trusted associates, they must formulate their businesses to flourish in the future by taking advantage of the vital technology trends of today.