Touchless kiosks have always been a leading technology for many industries, but the pandemic has considerably dented the public's request and trust in interactive kiosks
. Consumers are naturally less likely to interact with something that everybody has touched during an outbreak crisis.
As an outcome, businesses and consumers alike have required more touchless kiosks options when it comes to self-service and kiosks in general. Technology suppliers have marched up to the plate in an important way to address this petition. Touchless kiosks have been a key player for a while now merely because it offers a worthy consumer experience. Besides, touchless tech is the way of the future of most industries. Companies changing up their sanitation approach have pushed this agenda ahead.
After this pandemic, the general public is starting to look at touchscreen kiosks as less sanitary and find touchless options more hygienic. Touchless technology has always been significant, but in this present environment, it's more vital than ever.
Different touchless Kiosks tactics
In reaction, we are addressing touchless technology in different ways. Survyio, for example, (which is a fully customizable software) launched a COVID-19 questionnaire for staff and guests. This software provides QR code displayed on screens, which once scanned, opens a variety of tasks such as CDC questionnaire, operations reports, and even schedules in a touchless way. These give companies the ability to get real-time customizable alerts and data wherever the admins may be.
One huge issue with these kinds of touchless kiosks solutions is that it can be problematic to get consumers to download a mobile app which is why we have found QR scanners work better in more transient surroundings, such as airports, folks are less likely to use a touchless kiosk, but in less busy places such as your office or workplace, the acceptance rate is higher.
In addition, to that is a noticeably younger audience is more likely to embrace these touchless technologies than older generations.
Implementation will take time
Customers today are all about digital, so it’s only a matter of time before every customer gets used to it. Ultimately, the touchless kiosks trend will continue well after COVID has passed, and companies will learn to provide contactless and self-service solutions that overcome outdated pain points, such as reluctance to download an app.
At Popshap we are evolving tech solutions to solve pain points.
Once all industries are on board, touchless technology will not just be alone; it will become part of a greater ecosystem of resolutions, such as voice, AI, blockchain, and many others.